Terms of service
TERMS OF SERVICE 💌
Overview
Welcome to Ciao Cara.
These Terms of Service ("Terms") govern your use of our website, products, and subscription services (the “Services”).
By accessing or purchasing from Ciao Cara, you agree to these Terms and our Privacy Policy [LINK]. If you do not agree, please do not use our Services.
Ciao Cara is powered by Shopify, which enables us to provide these Services.
1. Eligibility
By using our Services, you confirm that you are at least the age of majority in your jurisdiction and legally able to enter into this agreement.
2. Our Products & Experience
Ciao Cara offers a recurring subscription experience that includes physical mail such as letters, postcards, and curated paper goods.
Because our products are:
- creative
- curated
- evolving
- and part of an unfolding story
they may vary slightly from what is shown online.
We reserve the right to change, refine, or evolve product contents at any time.
3. Subscriptions & Billing
When you purchase a subscription, you agree to a recurring billing arrangement.
- Subscriptions are billed monthly or annually (depending on your selection)
- Payments are automatically charged to your chosen payment method
- You authorize us to continue billing until cancellation
Cancellation
You may cancel at any time.
- Cancellations apply to future billing cycles
- No partial refunds are provided for unused time within a billing period
Annual Subscriptions
- Annual subscriptions are non-refundable once purchased
- However, they may be transferred or gifted to another recipient upon request
4. Orders & Acceptance
All orders are subject to acceptance by Ciao Cara.
We reserve the right to:
- refuse or cancel orders
- limit quantities
- correct errors in pricing or descriptions
5. Pricing & Payments
Prices are subject to change at any time.
However:
Founding Reader Pricing
If you purchase under a “founding” or promotional offer, that pricing will be honored as stated at the time of purchase.
6. Shipping & Delivery
Ciao Cara products are physical mail items.
- Delivery timelines are estimates only
- We are not responsible for postal delays, customs, or carrier issues
- Risk transfers to you once items are handed to the postal service
7. Returns & Refunds
Due to the nature of our products (paper goods, curated experiences, and story-based content):
We do not accept physical returns.
If something isn’t right for you, we encourage you to:
- keep it
- gift it
- or pass it along
Refunds are only provided in cases of:
- damaged items
- incorrect orders
and must be reported within 7 days of receipt.
8. Intellectual Property
All content provided through Ciao Cara — including:
- letters
- designs
- writing
- imagery
- brand elements
is owned by Ciao Cara and protected by intellectual property laws.
You may not reproduce, distribute, or use this content for commercial purposes without permission.
9. Third-Party Services
Our Services may include third-party tools or platforms (including Shopify).
We are not responsible for third-party content, policies, or performance.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy [LINK] and Shopify’s privacy practices.
11. Limitation of Liability
To the fullest extent permitted by law, Ciao Cara is not liable for:
- indirect or incidental damages
- loss of enjoyment or expectation
- delays outside our control
Our Services are provided “as is” and “as available.”
12. Termination
We may suspend or terminate access to our Services if these Terms are violated.
13. Governing Law
These Terms are governed by the laws of Australia.
14. Changes to Terms
We may update these Terms at any time.
Continued use of the Services means you accept any changes.
15. Contact
Questions about these Terms?